Refund Policy

Return and Refund Policy

Last updated: March 30, 2024

Thank you for shopping at communitysavingfund website and communitysavingfund app.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any Services that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Application means the software program provided by the Company downloaded by You on any electronic device, named communitysavingfund

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Coltnet Enterprise Ltd, Plot 30459 Chalala, Off Mumba Kapumpa Rd, Chalala, Lusaka.

Services refer to the items offered for sale on the Platform.

Subscription mean a request by You to purchase Services from Us.

Platform refers to the Application or the Website or both.

Website refers to communitysavingfund, accessible from https://communitysavingfund.com

You means the individual accessing or using the Platform, or the company, or other legal entity on behalf of which such individual is accessing or using the Platform, as applicable.

Your Subscription Cancellation Rights

You are entitled to cancel Your Subscription within 7 days without giving any reason for doing so.

The deadline for cancelling a Subscription is 7 days from the date on which You received the Services or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

·         By visiting this page on our website: https://communitysavingfund.com/contact-us

We will reimburse You no later than 14 days from the day on which We receive the request to cancel the Subscription. We will use the same means of payment as You used for the Subscription, and You will incur transaction fees for such reimbursement.

Conditions for Returns

In order for the Services to be eligible for a refund, please make sure that:

·         The Services were purchased in the last 7 days

We reserve the right to refuse refunds of any transactions that does not meet the above return conditions in our sole discretion.

Only regular priced Services may be refunded. Unfortunately, Services on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Services

You are responsible for the cost and risk of returning the Services to Us.

We are unable to issue a refund without actual receipt of the transaction being made and proof of settlement.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

·         By visiting this page on our website: https://communitysavingfund.com/contact-us